Return Policy
Returns & Exchanges
If for any reason you’re not satisfied, you may request a return or exchange within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in resellable condition.
- Customized or personalized pieces are not eligible for return.
Return Steps:
- Please contact us at 5610lunatic@gmail.com with your order number and reason for return.
- Once your request is approved, we’ll provide detailed return instructions.
- After we receive and inspect the returned item, your refund will be issued to your original payment method excluding shipping fees.
- No return handling fee apply.
Return Shipping Costs:
Buyers are responsible for the cost of return shipping, except in cases where the item is defective or incorrect.
Warranty
Item with a six-month warranty are covered with manufacturing defects only.
Each case is assessed with care and intention. Wear, tarnishing, accidental damage, and natural aging are not included.
Repairs
Adjustments and minor restoration are available. Fees may apply outside the warranty period.
Repair Shipping
Shipping to and from our studio is the responsibility of the customer.
Trackable service is recommended.
Damaged or Incorrect Items
To ensure prompt action, for any damaged or incorrect items, please contact us at 5610lunatic@gmail.com within 2 days of delivery with order number and a photo.